Safety
Safer rides start with clear details.
Know who you are meeting, confirm the ride before it begins, and speak up whenever something does not feel right.
Before the ride
Confirm the person, vehicle, route, and time.
For passengers
- Review the driver’s public profile and vehicle before booking.
- Confirm the pickup address, destination, date, time, and estimated price.
- Share your ride details with someone you trust when appropriate.
- Do not enter a vehicle if the driver or vehicle does not match the booking.
For drivers
- Keep your profile, vehicle, service area, availability, and pricing accurate.
- Confirm the passenger’s name and route before leaving the pickup point.
- Keep the vehicle legally registered, insured, maintained, and ready for the trip.
- Do not accept a ride when tired, impaired, or unable to complete it safely.
During the ride
Use the same basic rules every time.
Buckle up
Every person should use an available seat belt for the entire ride.
Stay focused
Drivers should follow traffic laws and avoid phones or other distractions while moving.
Communicate clearly
Confirm changes to the route or destination before continuing.
If something feels wrong
Trust your judgment.
End or cancel the ride when it is safe to do so. If there is an immediate threat or medical emergency in the United States, call 911. Do not rely on a website message for emergency help.