Privacy Policy

1. Information we collect

Account and contact information

We may collect your name, email address, phone number, password hash, verification status, home address if you choose to provide it, communication preferences, and account role.

Driver profile information

Drivers may provide a profile photo, public name, personal profile link, city, state, ZIP code, service area, home base, languages, biography, vehicle details, availability, rates, accepted payment methods, and other information used to describe their services.

Ride and route information

We collect pickup and drop-off addresses, map coordinates, requested date and time, route distance and duration, estimated price, booking status, cancellations, ride history, passenger preferences, reviews, and related communications.

Device and usage information

We may automatically receive IP address, browser and device type, operating system, referring page, pages requested, timestamps, session information, error logs, security events, and push-notification subscription details. Recent route searches may also be stored in your browser for convenience.

Location information

We process the addresses and map locations that you enter to search, calculate, or book a ride. Let Me Drive You does not currently request continuous background location tracking from your device.

Payment information

Let Me Drive You currently does not collect or process payment-card information or payment for rides. A passenger and driver may arrange payment directly using a method they both accept.

2. How we use information

We use information to:

• create, verify, secure, and maintain accounts;
• publish driver profiles and help passengers find suitable local drivers;
• calculate routes, availability, timing, and estimated prices;
• create and manage ride requests, confirmations, changes, cancellations, and history;
• send account, booking, safety, support, email, SMS, and push notifications;
• remember preferences and improve usability;
• respond to support requests and investigate errors, misuse, fraud, or security concerns;
• comply with law and enforce our Terms of Use.

3. How information is shared

Between passengers and drivers

We share booking details necessary to request and perform a ride. This may include names, contact information, pickup and drop-off locations, time, route details, preferences, estimated price, and ride status.

With service providers

We may use providers that support hosting, databases, maps and route calculations, address suggestions, email delivery, SMS and phone verification, push notifications, security, logging, and technical operations. These providers process information for the services they perform for us.

For legal and safety reasons

We may disclose information when reasonably necessary to comply with law, legal process, or a valid government request; protect a person from harm; investigate fraud or abuse; enforce our agreements; or protect the rights, property, and security of users and the service.

Business changes

Information may be transferred as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.

We do not currently sell personal information or use personal information for third-party targeted advertising. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties for their marketing or promotional purposes.

4. Public driver profiles

Active driver pages are public and may be indexed by search engines. Public information can include the driver’s chosen name, last initial, photo, city, state, languages, biography, vehicle, rating, service description, availability, rates, and personal profile link.

A driver’s phone number is not displayed to a visitor who is not signed in. Do not place private information in a public biography, profile link, image, or other public field.

5. Cookies and local storage

We use session cookies and similar browser storage to keep you signed in, protect forms, remember interface state and recent searches, maintain an in-progress booking, support security, and provide app-like features. Blocking required storage may prevent parts of the service from working.

6. Your choices and controls

You may update profile information and notification preferences in your account. Push permission can be changed in your browser or device settings. Marketing email, if offered, will include an unsubscribe option. Transactional or security communications may continue when necessary to provide the service.

You may request access to, correction of, or deletion of personal information by using the contact form. We may need to verify the request and may retain information when required for security, fraud prevention, legal compliance, disputes, or legitimate recordkeeping.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain ride and account records, resolve disputes, enforce agreements, meet legal obligations, and protect users. Retention periods vary by the type of information and reason it is kept. Backup copies and security logs may remain for a limited period after deletion from active systems.

8. Security

We use administrative, technical, and organizational safeguards intended to protect information, including encrypted connections, password hashing, session controls, verification, access restrictions, and logging. No website, transmission, or storage system can be guaranteed completely secure.

9. Children’s privacy

Let Me Drive You is not directed to children under 13, and children may not create accounts. Users must be at least 18 years old under our Terms. If you believe a child provided personal information, contact us so we can review the request.

10. Third-party services and links

Maps, communication providers, payment methods chosen directly by users, print services, and external links may have their own privacy practices. This Policy does not control how independent drivers, passengers, or third-party services use information outside Let Me Drive You.

11. United States processing

Let Me Drive You is operated in the United States. Information may be processed and stored in the United States and other locations where service providers operate, subject to applicable law.

12. Changes to this Policy

We may update this Privacy Policy as the service or legal requirements change. We will post the revised Policy here and update the effective date.

13. Contact

Privacy questions and requests can be submitted through our contact form.