Help Center
How can we help?
Quick answers for passengers and independent local drivers.
The basics
Finding and booking a driver
How do I find a local driver?
Enter your pickup, drop-off, date, and time on the home page. We will show drivers whose service area, availability, and schedule fit the ride.
Can I view drivers before creating an account?
Yes. You can search and view public driver profiles without an account. You will be asked to sign in or create an account when you continue with a booking.
Who sets the ride price?
Each independent driver sets their own rates. The estimated distance, time, and price are shown before you submit the booking request.
When is a ride confirmed?
A new request remains pending until the driver accepts it. The ride status in My Rides changes when the driver responds.
How do I cancel a ride?
Open My Rides, select the current booking, and choose Cancel ride. You will be asked to confirm before the ride is cancelled.
How do I update my driver page?
Sign in, open Profile, switch to Driving, and use Manage Profile to update your vehicle, service area, pricing, availability, photo, and notifications.
Your account
Common account links
Still need help?
Send us a message and include the details we need to understand the problem.
If there is an immediate threat or medical emergency in the United States, call 911.